Refund and Cancellation

Updated: February 1st, 2023

Refund Policy

Force majeure

If a force majeure event occurs to which this clause applies, we agree to notify you as soon as possible. If the force majeure event continues for more than 15 calendar days, either party shall be entitled to cancel the agreement. Where services have been paid for in advance but not performed, you will be entitled to a full refund from the date of cancellation of all such services.

Miscellaneous

As a consumer, you have the right to cancel a contract for the provision of goods or services at any time before 15 calendar days have elapsed from the day after the contract was concluded. Any such cancellation must be provided to us in writing. If we have already begun to perform our part of the contract, before you exercise your right of cancellation, the right of cancellation is lost.

Service Order Address

In the event that you purchase a company address service (business address, service address or business address / mail forwarding service) but change your mind;

If we have not yet processed your order and set up your address service(s), you will be entitled to a refund of all monies paid to us, provided that notice of cancellation is sent within 15 calendar days of the date of purchase. No refund will be granted for cancellation requests after 15 calendar days from the date of purchase.

If we have already processed your order and set up your service(s), you will be entitled to a refund of all monies paid to us, less an administration fee of $15.00 plus VAT per address service, provided the cancellation notice is delivered within 15 calendar days of the date of purchase. No refund will be granted for cancellation requests after 15 calendar days from the date of purchase. The administration fee covers the cost of order processing, service setup and any other incidental costs.

Either party (Customer or us) is free to cancel any service by giving one full calendar month’s written notice.

In a case where a refund request is made within 15 calendar days after the date of purchase of an address service, but our address is used by your company for more than 15 calendar days after the date of purchase, this address service will be deemed to have been used and will not be eligible for a refund.

Additional Products and Services

In the event that you make a purchase of an additional product or service, but change your mind, provided that we have not commenced work to provide the product or service, you will be entitled to a refund of all monies paid to us, provided that notice of cancellation is given within 15 calendar days after the date of purchase. No refund will be granted for cancellation requests after 15 calendar days from the date of purchase or when we have commenced work to provide the product or service.

No refund will be provided if we require cancellation of an additional product or service due to our failure to provide proof of identification and proof of address as required by our terms and conditions to ensure that we are in compliance with our obligations under the Anti-Money Laundering Regulations and Know Your Customer requirements.