Privacy Policy

Updated: February 1st, 2023 

This website is owned and operated by Vive Logistics (“we”, “us”, “us”, “our” and “ourselves”) trading as Vive Logistics, the data controller is Vive Logistics.

Vive Logistics is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use and care for your personal data when you visit our website (regardless of where you visit), including when you purchase a product or service or subscribe to our newsletter. It also tells you about your rights and how the law protects you.

Important Information

Our website is not intended for children and we do not knowingly collect data relating to children.

This Privacy Policy supplements our other policies (including our Terms of Use (Terms)) and is not intended to override them.

Vive Logistics is the controller and responsible for your (our or our) personal data.

To help you better understand this Privacy Policy, we have set out a glossary of terms used, examples of types of personal data we collect, how we use it, the legal basis for processing such data and further details of your rights.

We have appointed a data privacy administrator. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us in writing, either:

By email to: info@vivelogistics.com

By mail to: Ituzaingo 1393, Escritorio 501, Montevideo, Uruguay. Phone number: (+598) 2914 8304 / 9955 1772

Your duty to inform us of changes: it is important that the data we hold about you is accurate and up to date, so please keep us informed of any changes to your personal data.

Third-party links: our website may include links to third-party websites, plug-ins and applications. By clicking on these links or enabling connections, you may allow third parties to collect or share your personal data. We have no control over these third-party websites, plug-ins or applications and are not responsible for their privacy policies, so you should also read their privacy policies to understand what personal data they collect about you and how they use it.

The data we collect about you

We may collect, use, store and transfer the types of personal data about you.

We also collect, use and share aggregated data. However, if we combine aggregated data with your personal data so that it can directly or indirectly identify you, we treat it as your personal data.

We do not collect special categories of personal data.

Failure to provide personal data: If we are required by law, or under the terms of a contract we have with you, to collect your personal data and you do not provide it, we may not be able to enter into the contract with you and we may have to cancel a product or service. We will notify you of this at the relevant time.

How we use your personal data

We will only use your personal data when we are permitted to do so by law. Most commonly, we will use your personal data:

To perform the contract we are about to enter into or have entered into with you;

To comply with a legal obligation; and

Where necessary to carry out our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Generally, we only rely on consent as the legal basis for processing your personal data to send email and SMS marketing communications and you have the right to withdraw your consent at any time by contacting us. Please note that we may process your personal data for more than one legal ground, depending on the specific purpose for which we are using your information.

Marketing: we may analyze your personal data to form an opinion about which products or services we think may be of interest to you. You will only receive marketing communications from us, if you have requested information or purchased services from us, if you consent to marketing at the time we collect your personal data and you have not subsequently opted out or withdrawn your consent or if we have another basis for sending you marketing communications.

We will obtain your express consent before sharing your personal information with third parties for marketing purposes. We do not sell lists, accept advertising or generate third party revenue from the information generated on this website.

How to opt-out: You may opt-out of email marketing by clicking the unsubscribe button within the particular marketing email. You may also withdraw your consent to marketing at any time by contacting us.

Even if you opt out of receiving marketing, we may still use your personal data for other purposes provided we have a lawful basis for doing so.

Change of purpose: we will only use your personal data for the purpose for which we originally collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to use your personal data in this way.

We may process your personal data (without your knowledge or consent) where required or permitted by law.

Disclosure of your personal data

We may need to share your personal data with third parties. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes. They may only process your personal data for specific purposes and in accordance with our instructions.

Data Security

The security of your personal information is important to us. However, please note that no security system is 100% guaranteed. While we strive to protect your personal information, 

Vive Logistics cannot guarantee or warrant the security of our servers, nor can we guarantee that information you provide through this website will not be intercepted while being transmitted over the Internet. We follow generally accepted industry standards to protect personal information submitted to us, both during transmission and once we receive it.

We have implemented appropriate security measures to prevent your personal data from being lost, used or accessed in an unauthorized manner, altered or accidentally disclosed. We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know and may only process your personal data on our instructions and will be subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breaches and will notify you and any applicable regulator of a breach where we are legally obliged to do so.

Data Retention

We will only retain your personal data for as long as is necessary to fulfill the purposes for which we collect it, including to comply with legal, accounting or reporting requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us. However, we are legally required to retain basic information about our customers (including contact, identity, financial and transaction data) after they cease to be customers, for tax purposes.

We may also anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes. We may use anonymized information indefinitely without notice.

Your legal rights

You have certain rights in certain circumstances under data protection law. 

You will not have to pay a fee to exercise any of your rights. However, if your request is clearly unfounded, repetitive or excessive, we may charge a reasonable fee for this information or refuse to comply with your request. We may ask you for specific information to help us confirm your identity when you contact us. This is a security measure to ensure that personal data is not disclosed to anyone who is not entitled to receive it.

We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than one month if your request is particularly complex or if you have made a series of requests. In this case, we will notify you and keep you informed.

Changes to this Privacy Policy

Vive Logistics reserves the right to change this Privacy Policy when required by law or at any time we deem necessary. 

We will post notice of any changes on the website, but we recommend that you periodically check this policy to keep up to date; on your first visit to the website following any changes, you are deemed to have accepted the terms of the policy.